Frequently Asked Questions & Answers
What are your office hours? Superior Tours is open Monday through Friday from 9:00 a.m. until 5:00 p.m. On Saturdays hours are 10:00 a.m. until 2:00 p.m.
What days do we travel to New York City? We travel to NYC Sunday, Wednesday, Friday, Saturday and Sunday each week.
What is the average travel time to and from New York City? It takes around 3 hours and 15 minutes, depending on traffic and road conditions.
Are pets allowed on board the coach? Trained service animals accompanying guests with disabilities are the ONLY animals permitted to board Superior Tours motor coaches.
What days do we travel to Atlantic City? We travel to Atlantic City every Sunday and major holidays.
How soon in advance do I need to make my reservations? For either New York City or Atlantic City we strongly recommend that you make your reservations as soon as possible, as many of our coaches sell out early (especially during school breaks and holiday time).
Is the fare refundable? Our fares are non-refundable.
What about inclement weather conditions? We make every effort to stick to our schedule, however occasionally, if we deem road conditions hazardous to the safety of our customers and drivers, it becomes necessary to cancel our trips. We update our phone message and our website when that decision is made. The fare paid is non-refundable however we will hold the credit for use within six (6) months from date of cancellation.
What are rebates from casinos? Each casino varies and the rebates given are subject to change by the casinos on a monthly basis. Please visit our Atlantic City Line Run page for current casino rebate information.
How do I charter a coach for a trip I am planning? You can simply contact us by phone at 410-602-1704 or toll free at 1-800-754-9097. You can also submit a request form online through our contact form.
How do I make a reservation after your office is closed? If you plan to travel within 48 hours, please leave a message on our answering machine. We monitor our after-hours phone messages regularly. You will receive a return call as quickly as possible. If your reservation is more than three (3) days away, please call during our regular business hours. You may also email your request or leave a message on our voice answering machine.