Kudos from charter customers!
We are from Germany, and as you can imagine, Germans often have high expectations when it comes to customer service, being on time and being professional. Marc from Superior Tours does an awesome job and was the reason we booked with Superior. It feels like he replies 24/7 within minutes! And Sarge is a great driver! Thank you both!
Student Life at the Community College of Baltimore County reserved a bus from Superior Tours to take students to science museums in Philadelphia. Superior Tours was great! They had the bus at the college early, and the driver, Karen, had the bus warm for us on a cold fall day. She brought us as close to each venue as she could, and even was ready to allow one of our older members to stay on the bus for the last museum as her joints were starting to ache. Very friendly and flexible - Karen even shared her cellphone number with me so we could be in touch throughout the day. A thoroughly good experience. Thanks Superior Tours!
Niagara Falls/Toronto - The overall rating I would give this trip is a 10+! This had been on my bucket list for so long and it exceeded my expectations. Our driver Daryl was a 10! I felt very secure at all times. Our host was Kirk and he was also a 10! He was attentive to all the people on the bus - answering questions, offering information as we were traveling. He also made sure everyone had enough to drink and snack on as we were traveling to and from Niagara Falls. The daily itineraries were outstanding! So much was packed into each day! I enjoyed every trip that I took in 2017 on Superior Tours and look forward to the 2018 offerings.
I have been teaching for 24 years and from the beginning, I have believed students need to get out of the schools and see things firsthand. I have probably organized over 75 trips and have used almost every charter bus company throughout the Baltimore region. I can say, without a doubt, Rodney was one of the best drivers I have ever had the pleasure to work with. He was at the school early (which shows the professionalism of Rody and your company), he asked where we wanted to go instead of explaining why he could not get somewhere, and most of all, he was always on time and not late once throughout the trip. We had a medical emergency on the trip and Rodney made sure we parked at the Tenement and was able to stay parked while the ambulance arrived to transport our student. He never once complained about all the stops we asked him to make and I can honestly say, because of him, I will use your company for this trip, as well as others I plan in the future.
Thank you for accommodating my Type-A personality, but taking 48 students to NYC is very stressful and I always try to think of the worst so we are ready for anything. Knowing I can rely on a bus company and a driver relieves a major portion of my stress.
Thomas Maranville, Dulaney High School, Social Studies Department Chair, AP Psychology, Films & History, Economics and Public Issues
On behalf of the McDonogh Parents Association, we want to thank you for the service of Superior Tours as they transported our McDonogh parents to New York City last month. Our moms look forward to this event every year and it is so wonderful that they start their journey to the Big Apple with Sean, your friendly driver! He was professional, courteous and all around wonderful. Looking forward to many more trips in the future!
Sincerely, McDonogh Parents Association
You were not lying when you said Frank Gaskins was the best! He can drive and he is so pleasant! I will certainly pass your information on to our procurement department. I will also contact you next year and in the future!
Justine M. Johnson, Associate Director, Meyerhoff Graduate Fellows Program, UMBC
Thanks for everything! I know it was hectic and chaotic both organizationally and personally! We could not be more happy to have a partner that is so flexible and trustworthy. Thank you for making our jobs just a little bit easier.
Mitch Liebeskind, Director, NRE-Baltimore BBYO
I wanted to let you know that your company, buses, and drivers (both Sean and Dawn) were excellent! Hands down one of the best experiences that we have had with a bus company! I cannot thank you enough for making our trip run smoothly. Both drivers were professional, timely, and Sean entertained us in DC!
Jamie D. Stewart, Citadel Soccer
This is just to thank Superior Tours for the outstanding service during our recent trip to Atlantic City. I want to especially extend my sincere gratitude to Mr. Heyward, the driver who made sure we arrived safely to Atlantic City and brought us back right on time. He was simply priceless. My friends are already looking forward to another trip! We had a great time and once more, please accept my sincere gratitude.
Rosemary N. Atanga, MBA, Global Payments
This note is to commend you, your staff, your driver and your company for the extroidinary service provided me and my family members over the Labor Day weekend. Our family reunioin was a fabulous affair which was held in South Carolina. Because of your patience and committed service many of my relatives could attend this affair. The bus arrived at the pickup location at the exact time scheduled and was emmaculate! Sean, your driver, represented your company in an exemplary manner. He was warm and friendly, respectful and resonsive to our wishes. He drew praise and compliments from every one of my relatives. Again, I commend you and your company for the service you provided and will enthusiastically and gladly recommend your company to friends and others! May you and your company continue to provide excellent service to the Baltimore region.
Respectfully - Mr. Raymond English
I just wanted to take a moment to thank Mr. Marc Komins from Superior Tours. Mr. Komins' company has become a great service partner of Special Olympics Maryland this past year leading up to the 2013 Special Olympics North America Golf Invitational! The transportation was nothing short of first-class for Team Maryland courtesy of Superior Tours! Thank you Marc, and your staff as well!
Sports Director - Special Olympics Maryland
I was a passenger with Parker Travel to the Hudson Valley this past weekend with Daryl Gassaway as the driver. He was a delight during the trip, and came to my rescue when my car would not start, upon our return to Timonium, by giving me a Hot Shot. Thank you for having such an outstanding driver.
Dear Bill - How fortunate we all are to have had you as our driver! You truly made this trip special for all of us. We greatly appreciated your professionalism and your warm hospitality! We will look forward to seeing you again next year! Thanks again.
Warmly - Maria, Cindy, Dave, LIsa and all the kids of the winning "Sponge Bob" silver bus
I want to thank you all so much for the fantastic service you provided for the wedding on September 20, 2014. The drivers were amazing! Manipulating into the site was not easy but all of the passengers told me how incredibly professional the drivers did their jobs. Superior helped make this wedding special - thanks.
David R. Cornblath, M.D., Professor, Neurology, Johns Hopkins Hospital
Just want to let you know how much we appreciate the good work you did for us in Baltimore. I was able to go on one bus ride but noticed how beautiful and clear your bus was. The driver was really friendly and did a great job maneuvering that monstrosity around corners! Once again, thank you for making Superior Tours available to all of us "tourists" in Baltimore.
Elsa Sunde, Local Purchasing Representative, Solvay America, Inc., Houston, Texas
Thank you so much for the wonderful motor coach you provided to the Maryland Office of Tourism at the last minute. Last week's Destination Training Tour of Rock Hall and the Eastern Neck Wildlife Refuge was a huge success, thanks, in part, to the service we received from your company.
James, our driver, contributed greatly to our wonderful trip with his charming personality, helpful attitude, and patience with our timing issues. All in All, we will request James whenever we use your services.
The brand new motor coach that was provided to us with WIFI and video was delightful and will be a benefit to whatever tour group utilizes your company. Additionally, we appreciate working with the Office of Tourism's budget.
All in All, a good time was had by all. Thanks again for everything.
Jennifer M. Jones, CHA, Customer Contact Programs Manager, Maryland Office of Tourism
I can't get back to work until I thank you for the trip we enjoyed with Superior Tours to Lakewood NJ. Your driver, Bill, is simply OUTSTANDING. I guess the term to use for him is "a real mensch". He is obviously a great driver! His driving makes the trip smooth and most pleasant. He maneuvers that monster bus he drives with more dexterity then I can drive a compact car.
His biggest asset is his personality and genuine caring for his passengers. It was a short trip but he managed to find so many ways to assure that we were comfortable and taken care of. Thank you for employing him.
We utilized your bus service to Arlington National Cemetery for funeral services for Grace M. Doughtery. Your service was outstanding. The bus was clean and comfortable and the driver, Daryll, was the best. He was courteous, kind, considerate and an expert driver. He made a difficult time as plesant as could be had. And Marc, we appreciate your assistance.
We will have no problem utilizing your service in the future or recommending it to others.
Millard F. Dougherty
Our trip was great!! You know I love you guys...you are the best bus company EVER...AND BILL... you know we love Bill. He's the best too!!! I will be in touch soon about AC...we want to plan another (non-work) event!
Liz Selvage, Administrative Manager, Ryan Homes
On behalf of the Chartwell Garden Club I would like to express our appreciation for Heyward, our driver on the March 3, 2015 trip to the Philadelphia Flower Show. The trip was uneventful and enjoyed by all until we arrived back at the Millersville Park and Ride. Our cars and the parking lot were covered in ice. Heyward efficiently and calmly helped everyone leave the bus. This included helping my companion who requires a walker get safely in my car.
Everyone arrived home safely and we credit Heyward with this fact. Words cannot adequately express how grateful we are. In the future we hope that he will be available as our driver. He is simply the best.
Liz Williams, Chartwell Garden Club
Many thanks for your selection of a driver for our trip! James Christmas was outstanding! He was very professional, customer-oriented, personable and dedicated to his job. Above all else he is a leader and captain of his motor coach! Superior Tours certainly has very high standards. It is very evident by their employees!
C. David Copenhaver
I can't say enough great things about your service and our trip yesterday! James was a wonderful driver and host to our entire staff. He arrived plenty early, was courteous and kind and his driving was more than efficient. It has been a pleasure working with you and your staff in planning our event. Everything went off without a hitch and we are more than pleased. We would absolutely use your service again and I'll hope to be in contact next time we have a trip to plan.
Thank you again for all your time and attention - Tara B. Taylor, Director of Education & Outreach, Maryland Commission on Civil Rights
Madonna AARP used Superior Tours for a one day bus trip to Lancaster and Landis Valley on 5/19/2015. I wanted to take the time to compliment you on your equipment and service. The bus was modern, very clean and a pleasure to ride in during the trip. Sarge was our driver and he did a top notch job. He was courteous, a very good driver, and kept us entertained. The drive was smooth and on schedule. The experience was part of a great day!
The bus was magificent and spic & span, driver Frank was mild mannered, professional, and confident in his abilities. What more could we ask for? Everyone was pleased with the service provided by your company and I am sure we at Emmanuel Church in Bel Air will use your services in the future. Thank you for working with me on making this trip a success.
Sincerely, Ingrid Riseley
The Maryland Commission on Civil Rights contracted with Superior Tours to provide bus transportation to the Eastern Shore of Maryland. I wanted to take a moment to compliment our driver James, and to thank you for an incredibly pleasant experience.
The motor coach arrived on time, was clean, and provided for a comfortable ride. James was very courteous and cooperative, and represented your company in a professional way. We enjoyed our experience tourng the Cambridge area of the Eastern Shore, and Superior Tours helped to make the excursion a success. We certainly will engage your services again whenever the need arises.
Alvin O. Gillard, Executive Director
Your drivers, Sarge, Daryll and James, all did an excellent job of delivering the scouts and adults from Troop 92 safely to the Haliburton Scout Reserve in Canada and back home. We really appreciated their attention to safety and the fact that they were making the trip, both to and from, on a weekend. When they could have been home with their families, they instead spent many hours on the road taking us to Summer camp.
I would have to say that the most inspiring part of the trip was on the return trip when Sarge took the mic to tell the scouts how proud he was to drive them to and from Summer camp. He impressed the scouts by relating how important it was for them to learn leadership skills while in scouting since those skills would be useful in the future no matter what they decided to do. Hearing those words from a Marine with 32 years of service was worth the trip! Not too many middle school and high school age kids get an opportunity to hear someone like Sarge give such sage advice.
The next time we need a charter bus for a scouting trip you can be sure we will be contacting Superior Tours!
Regards, Dave Steinbacher, Scoutmaster, Troop 92, White Hall, MD
I just had to call you with compliments. I recently rode withyou on a charter to a wedding in New York. Sean, your driver, was a sweet operator. He explained that we were required to go through the weigh station and not to worry, it wouldn't take long. Your bus was clean, updated and it was such a smooth ride! What a huge difference from your competitor's buses. I'm going to tell everyone that Superior Tours is the company to choose!
Thank you, Jack Gertz
The service of Superior was "excellent". The driver - Daryll Gassaway - was superior and no pun intended. His personality, professionalism and how he accomodated our small requests was of true service and humility. Our motor coach retrieved us on-time, departed on-time and returned back to Baltimore safely and on-time again. I thank you and Mr. Gassaway greatly. Looking forward to working with you again.
Regards, Rodney Rodgers
We are writing this because we had the most wonderful charter trip to New Jersey. Our driver was Sarge who was so professional and caring. I had left my cell phone at the first stop. Sarge was instrumental in helping me to retrieve it before we left for our second and final stop. We are so appreciative to him, not only for being a "superior" driver but for being a caring person. Many thanks for hiring such an individual.
Sincerely, Carol and David Stern
Trip was awesome along with our out of this world bus driver "Big D." He was tremendous as always and I cannot say enough about how easy your company makes our trip. Best business out there for travels. Thank you, thank you, thank you!
Best, Doug Oppenheimer
Just wanted to sing high praises for the super Superior driver, Frank Gaskin, that was assigned to Travel Concepts Eastern USA & Canada Beef Tour. Frank is by far the most gentlemanly driver I have ever worked with. He is safety conscious and still well aware of the need to reach appointments on time. A great deal was asked of Frank in getting us to cattle farms off the beaten path and literally in the middle of nowhere; he never waivered in his quite determination to get us there on time. I would so enjoy to work with Frank again any time!
With Regards, Janet Poss, Tour Director
Daryll was a great driver! He made the day go perfectly! Thank you for excellent service.
Sincerely, Cara Ehrlich, Lake Roland Garden Club
I recently went on a charter trip with Ms. Turner's group. Our driver was Sarge. He was an awesome driver! Our trip was amazing and he was wonderful and accomodating to us all!
I just want to "Thank you" all again for the great bus trip that I chartered to New York. We really thought the buses were well maintained & the driver "Sarge" was excellent in manuevering through traffic and parking. Thanks again & we look forward to using you again in the near future. "Superior Tours puts in a lot of hard work to satisfy their customers"
Sandra D. Turner
I want to tell you what a WONDERFUL experience we had with your driver, Frank, this past weekend. I took a group of students to Philadelphia. Frank was absoutely perfect!!! He was prompt, pleasant, safe, courteous - everything you could ask for in a driver!
Thank you, Amy Buckingham
Our church sponsored a bus trip for our youth from Baltimore to Kings Dominion Amusement Park in Ashland, VA. I felt the need to let you know that your motor coach operator, Mr. Sean Farrar, was one of the best motor coach professionals we have ever encountered in many years of acquiring transportation resources for our various trips. He was absolutely FANTASTIC! He was professional, courteous, safety driven and people driven, as well as FUNNY and humorous in his personal character. He made our trip that much more enjoyable, not only getting us there and back safely, but his high level of professionalism moved me to reach out to thank you for sending him our way to provide service for us the way he did. He is an EXCELLENT representation of your agency.
I needed to let you know about the wonderful experience our church had with your agency by way of Mr. Farrar. Many thanks to you and your agency! We hope and plan to do business with you again in the very near future!
The Reverend Ronnie A. Hankins, Pastor, Trinity Presbyterian Church
Thank you so very much for your support and complimentary bus transportation from Superior Tours to Bethlehem, Pennsylvania. Your customary professional service, commitment, and goodwill to the Forest Park Senior Center, Inc. and courtesy to our patrons is outstanding and above reproach.
Your sustained, steadfasat and thoughtful investment in Forest Park Senior Center, Inc. is remarkable and appreciated. As we plan outings for our patrons and members, I certainly look forward to transacting future business with you and traveling with Superior Tours.
Reverand Daniel C. Worthy, Executive Director
THANK you for the amazing service you provided for our ICLV group. I’ve been doing this trip for 15 years and in the incentive group travel business since 1989 and I have to say the two drivers you sent [James and Dennis] were probably the BEST I’ve ever worked with. Kind, knowledgeable, always available, always ready to provide solutions and recommendations and just a delight to work with. Thank you.
Wendy Helgeson, President, Civic Source Inc.
Recently, I was part of a tour to the Biltmore House in North Carolina sponsored by the Community College of Baltimore County in Essex. When I arrived at the location to begin the trip I was delighted to see a Superior Tours bus waiting for us. As a past customer of your trips to NYC I knew we were in the hands of an excelent driver and a mechanically fit bus. This email is to thank you for this trip. I cannot express enough gratitude to Sean, our driver, for the exceptionally kind attention he gave me. I was the only passenger on the trip who had need of a walker. Sean hopped off the bus, opened the luggage compartment, unfolded the walker and patiently handed it to me dozens of times on this journey. He was always cheerful and helpful and I was grateful since I was the only one who needed this assistance.
Thank you for making this trip so pleasant with special thanks to Sean for his excellence in driving and in passenger service.
Sincerely - Ruthanne Topping
Thanks to all of you! Superior has helped us for more than 18 years. Thanks always. You take such good care of us and it is always appreciated. Have a Great Holiday and Happy New Year!
Judy Borns, Residential Title
Hello Superior Tours Team,
Thank you again for the last two Thursdays’ tours with both the Chesapeake driver and Sean– I’ve heard nothing but fabulous reviews from Art Seminar Group members. We always appreciate your coordination and guidance on our excursions.
A very happy holiday season to all of you!
Kirsten and Art Seminar Group
I just wanted to share with you that our recent Navy Band Holiday Concert @ DAR Constitution Hall trip was a huge success! Sarge was an exemplary driver. When traffic was severely backed up ou our route, he quickly used his knowledge and experience to find a new route to our destination. He took us steps from our venue and returned promptly to pick us up for our drive home. Sarge is a favorite BCRSPA driver. We appreciate his professionalism and his friendly nature. A big thank you to Superior Tours and you for helping to make our trip a real pleasure!
Sincerely - David
Mr. Dennis was our assigned bus driver. At all times he represented Superior Tours to the utmost. His dress, his mannerisms, his wealth of information and willingness to help was impeccable. Heavy traffic going and extreme weather coming home was an issue, but the skill and patience Mr. Dennis displayed throughout the entire bus ride was notable. You could not have supplied us with a more professional or knowledgable driver.
You should be extremely proud to have such an experienced and kind driver on your team. Because of him, I will be using Superior Tours in the future.
Thank you very much - Ray Barksdale
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